Return & Exchange Policy
At UPF, each product is made to order, allowing us to deliver unique and high-quality items. Due to the nature of our business, we have established the following return and exchange policy to ensure a smooth and transparent experience for our customers.
1. No Returns for Buyer’s Remorse
All sales are final. Since our products are custom-made for each order, we do not accept returns or exchanges if you change your mind, ordered the wrong size, or selected an incorrect design. Please carefully review all product descriptions, size guides, and personalization details before placing your order.
2. Returns for Defective or Damaged Products
We take great care to ensure our products are of the highest quality. However, if you receive a defective, damaged, or incorrect item, we will gladly offer a replacement or refund. To initiate a return, please follow these steps:
- Contact our customer support team at [upfkw@hotmail.com] within 7 days of receiving your order.
- Provide your order number and a detailed description of the issue, along with photos of the defective or damaged item.
- Once we review your request, we will provide you with further instructions on how to proceed with the return.
3. Size Exchange Policy
Due to the custom nature of our products, we do not offer exchanges for size issues. Please consult our size guide carefully before making a purchase. If you need assistance with sizing, our customer support team is here to help.
4. Return Timeframe
All requests for returns or exchanges due to defects or damages must be made within 14 days of receiving your order. After this period, we are unable to process returns or exchanges.
5. Refunds
For approved returns due to defects or damages, we offer the following options:
- Replacement of the same item.
- Full refund to your original payment method.
- Store credit for future purchases. Refunds are processed once the returned item is received and inspected.
6. How to Return an Item
To return an item, please contact our customer support team at [upfkw@hotmail.com]
7. Customer Support
If you have any questions or concerns regarding our return and exchange policy, please contact our customer support team at [upfkw@hotmail.com]. We are here to assist you with any issues you may encounter.
8. Policy Updates
We reserve the right to update or modify this return and exchange policy at any time. Any changes will be posted on this page and will be effective immediately.